Problem with updating

If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files.

Try an alternate Internet connection: Users have reported instances where software/hardware firewall settings caused download errors to occur.

See Use the Creative Cloud Cleaner Tool to solve installation problems.

If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Resolve connection errors.

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